Broadband push-to-talk service enables faster response to medical emergencies for Guayaquil’s two million inhabitants
Guayaquil’s Municipal Public Risk Management and Security Control Company (Segura EP) has chosen Motorola Solutions’ WAVE PTX solution to facilitate communication and coordination between medical emergency response professionals in Ecuador’s largest city. The application can connect people via any devices and networks.
“In emergency management, coordination is vital,” says William Muñoz, head of Pre-Hospital Care at Segura EP. “Previously, coordination required a lot of time and resources, especially when several institutions had to respond, and different communication platforms and devices were used. Today, with Motorola Solutions’ WAVE PTX, we can communicate seamlessly between healthcare institutions at the touch of a button, regardless of whether staff use radios or cell phones. This translates into a more agile and effective response to the needs of the population.”
Segura EP is part of a network of emergency institutions that includes a public hospital, 24 private clinics and 12 ambulances. All are connected to the Emergency Monitoring Center, from where calls from Guayaquil’s more than 2 million citizens, with an average of 100 calls a day, are answered and forwarded to the respective institution for management and response.
WAVE PTX offers secure PTT (push-to-talk) voice and real-time data communications over LTE/4G, 3G or Wi-Fi networks. This allows emergency personnel to share images, documents, maps, location, text messages and videos while remaining connected using their usual work devices, be it a smartphone, tablet, notebook, radio, etc.
“Our technology allows Segura EP to connect the entire network of medical emergency institutions in Guayaquil, including ECU 911, easily and without major investments in infrastructure,” says Gustavo Daza, MSSSI vice president and Motorola Solutions Enterprise Sales director for Latin America and the Caribbean. “The flexibility of our security ecosystem supports our focus on building safer communities.”
Segura EP plans to add other public safety and emergency entities, such as the Fire Department, to the same network. These entities use mission-critical radio systems that will also be able to connect to the communications network via WAVE PTX to continue benefiting from inter-agency coordination and thus keep people safer.